Customer Journey Owner (m/f/d)
As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. Tell us about your strengths and apply as a Customer Journey Owner (m/f/d)
What to expect:
- Define the strategy and vision for the assigned customer journeys in line with customer needs and the organization's wider strategic objectives.
- Identify, prioritize and eliminate customer pain points across all touchpoints; obtaining buy-in and support from cross-functional stakeholders.
- Work with experts from various fields (Customer Intelligence, Data Analytics, User Experience, Digital Solutions, Sales etc.) to understand if the journey/experience meets customer expectations and delivers the desired business outcomes.
- Report the progress of initiatives and communicate outcomes to managers and c-level.
What we expect:
- Passion for understanding customer needs and delivering exceptional user experiences.
- Experience with leading complex projects with a focus on outcomes and value delivery for both customers and the business.
- You are familiar with CX methods and tools (journey mapping, satisfaction metrics etc.) and have worked in agile teams
- Relevant work experience (at least 5 years) within the field of Customer Experience, Process Management, Business Strategy or similar.
- You can work with a multitude of stakeholders and harness buy-in for key priorities.
- You are fluent in German and English with excellent verbal and written communication skills and the ability to clearly convey objectives, progress and outcomes.
Your core competencies:
- Ensures Accountability: We empower each other to take responsibility
- Collaborates: We collaborate beyond conventional boundaries
- Finding effective solutions: You aim for simple feasible solutions. You ensure the efficient use of your team′s resources
- Strengthening ownership: You delegate tasks and motivate your team to act independently. You create the framework and provide the necessary freedom to enable this
At UNIQA, we live diversity. We recognize and foster the value of different perspectives in our teams and leadership positions. Therefore, we welcome applications that enrich our diversity.
You are not sure if you meet our requirements? Apply anyway! UNIQA is looking for candidates with drive, courage to change and enthusiasm!
JOB KEY FACTS
Location: Wien, AT
Hours per week: 38,5
Annual minimum salary gross (Euro): 48.116
Start Date: as of now
You strive for more than the minimum - so do we! We will agree on your actual salary depending on your education and experience during the recruiting process.
We look forward to getting to know you in a first interview online. Additional meetings are held in person at our head quarters in Vienna.
Your benefits at one sight:
- Vaccination campaigns, check-ups and blood donation campaigns are offered on site on an ongoing basis. Free & anonymous coaching sessions for personal and professional challenges
- Whether it′s a summer party, an after-work get-together on the roof terrace or punch in winter - there are many opportunities to network and celebrate
- Discounted insurance and a company subsidy provide security. Additionally vouchers for supermarkets, perfumeries, furniture and hardware stores and much more can be purchased
- A modern & bright office with break areas in the heart of the city as well as modern IT equipment provide a good environment
- An onboarding plan, welcome events and a buddy system will give you the best possible start
- A discounted DO&CO canteen is available to you in the office, and you will also receive financial support for meals if you work from home
- Flexible working hours and short core working hours allow you to have a flexible working day
- Possibility to work from home and a financial starter package for individual use
- We offer various training opportunities to help you grow professionally and personally
- Marriage and birth grants
- Remote work within the EU: Work up to 20 days a year from an EU country of your choice
Check for our UNIQA Tower Tour here!
Your Person of Contact
Mathias Moz
Talent Acquisition & Onboarding Expert
Untere Donaustraße 21
A - 1029 Wien
+43 664 889 333 69
mathias.moz@uniqa.at