Product Support Engineer
Location: Puch bei Hallein, Salzburg, Austria
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Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Molecular Devices, one of Danaher's 15+ operating companies, our work saves lives--and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team--rooted in collaboration, authenticity, and innovation--you'll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.
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The Product Support Engineer - CellXpress.ai is responsible for providing high-quality engineering support to meet Field Service and external customer needs on our CellXpress.ai Automated Cell Culture System.
The successful candidate will be a results-driven individual with passion for customer satisfaction and who is excited to be part of a new team. The candidate demonstrates excellent troubleshooting skills and translates their knowledge into effective service documentation including manuals, technical bulletins, work instructions and parts lists.
Interaction with cross functional team members is essential, including Service, Product Development, Custom Solutions, Operations, Sales, Marketing, Applications and the Customer.
This position reports to the Senior Manager, Product Support Engineer and is part of the Product Support Team in the Service Organization located in Salzburg, Austria, and will be an on-site role.
In this role, you will have the opportunity to:
- Generate documentation and conduct hardware and software training to enable support of the customized product by field service engineers and technical support.
- Provide direct escalation support to the Field Service Engineering and Technical Support teams for CellXpress and related products. Report and escalate to management as needed.
- Perform risk management to minimize CellXpress serviceability risks.
- Provide project execution support for CellXpress products to ensure they meet service requirements prior to shipment.
- Learn and use DBS tools such as FMEA, Problem Solving, Poka-Yoke and Standard Work to achieve quality, delivery and cost targets and to continuously improve processes.
The essential requirements of the job include:
- Education: B.S. or higher in a Life Science discipline or in Engineering is required.
- 5+ years of professional work experience as a hands-on engineer in a life science company or discovery laboratory environment. Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel (up to 30%) to visit customers or provide technical training domestic and international.
- Ability to lift, move or carry equipment up to 50 lbs.
It would be a plus if you also possess previous experience in:
- Experience with liquid handling instruments, incubators and robotics a plus.
- Demonstrated success in managing multiple activities/projects, priorities, or people in a fast-paced, high-growth, results-driven environment.
- Excellent communication, interpersonal, analytical/problem-solving skills, and the ability to work with cross-functional teams.
- Ability to quickly learn and master new products and software applications desired
Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The collective agreement for employees in the electrical and electronics industry applies to the advertised position, the minimum basic salary is EUR 4215,39 gross per month with willingness to overpay collective agreement. This job is also eligible for bonus/incentive pay.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.