Enterprise Customer Success Manager (m/w/d)
With technology, software and services for smart buildings, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and create world-class occupant experiences for their people. It's not just about improving buildings - it's about creating efficient, safe, adaptable and sustainable environments, which improve the way the world lives and works.
The digital transformation of buildings is a fast-changing, dynamic sector, and it needs more than just great technology - it needs great people, too. We know a business only thrives if its people are thriving, so at Siemens we put our people first.
Within our buildings business, our diverse global team will support you through your career, and challenge you to grow in new and exciting ways, as we transform the world's infrastructure. Our shared journey could take you anywhere…where would you like to go?
About EnlightedEnlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.
We are looking for an Enterprise Customer Success Manager who will be the point person for the top customers with technical programs by partnering with several cross-functional teams to identify and address technical requirement adherence in a proactive manner.
The Job - You'll make an impact
- Learn the customer engagement role and develop foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnership with other account team leaders
- Gather information on the business objectives for customer organizations, identify customer needs, and create a shared plan to support outcomes that are specific to the customer and common to the industry using partnerships with other account team leaders
- Drive conversation with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
- Plan a portfolio of work to drive outcomes aligned with customer's prioritized solutions and workloads
- Capture, communicate, and bring forward recommendations from customer insights to sellers in identifying and producing opportunities while collaborating with internal teams and sellers to help identify growth opportunities through account planning and delivery execution
- Lead and be accountable for the direction of solution deliveries while securing resources to deliver on customer obligations
Your Profile - You'll win us over by having the following qualifications
Basic Qualifications
- 5+ years of customer facing experience as Customer Success Manager
- 5+ years of experience using Salesforce or other CRM tools such as Gainsight
- Fluent in German (min. level C1)
- Bachelor's degree or higher required
- Willingness and ability to travel up to 25% to meet with customers
- Legally authorized to work in Austria on a continual and permanent basis without company sponsorship
Preferred Qualifications
- 5+ years of experience in a Customer Success Manager role
- 1+ years of experience working in the Corporate Real Estate or CRE Tech/ SaaS industry
- 1+ years of experience operating enterprise SaaS and/or IoT products
- PMP or similar certification
Our Benefits
- Flexible working hours
- Uncomplicated home office regulation including payment of a home office flat rate
- We are closed on bridging days or between Christmas and New Year
- Extensive development opportunities
- Canteen at the location
- and much more
Our offer
The gross annual salary according to the collective agreement of the electrical and electronics industry for this function is at least EUR 61,737,38. Depending on education and experience, an overpayment is common.
Our Application Process If we sparked your interest in this position, we look forward to your strong application. The position is available immediately. For further information, Mr. Rafael Fletzberger is available at rafael.fletzberger@siemens.com.