Branch Manager Ocean Freight (f/m/d)
Dienstort: Hafenstraße 47-51/A 4/6-8; 4020 Linz
We are looking to recruit a Branch Manager for our Ocean Freight Forwarding division with an Austrian scope. You will be responsible for Customer Satisfaction and Operational Excellence (Cost, Process Quality, Productivity), as well as the achievement of optimum profitability Gross Margin - in line with the local budget. Moreover, you will play a key role in ensuring local sales development, key accounts retention and development of the people and team-management.
Key Responsibilities
Customer satisfaction & Operational excellence
- Responsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfaces
- Communicate with concerned parties for the improvement of the process interfaces
- Escalation contact in case of issues/problems and ensure corrective/preventive actions
Business Development
- Coordinate implementation of new business with Sales
- Ensure local sales development
- Retain and develop branch accounts
Management
- People and team-management (staffing, development, discipline, etc.) for local teams, in accordance/coordination with Product managers/Sales Manager and HR
- Ensure proper interfaces Sales - Operations
- Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)
- Ensure alignment with Product Managers, Sales Manager and Finance
- Responsible for adherence of QMS and all other standards
- Adherence to Security/Safety Guidelines and external regulations
- Reporting and Statistics (Volumes, KPI's)
Requirements
- 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and Service Excellence
- Minimum 5 years' experience in management with P&L responsibility
- Successful management of all key stakeholder relationships including shareholders and external government agencies
- Advanced knowledge of logistics process and security procedures and protocols
- Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity
- Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives
- High level analytical, conceptual and problem-solving skills
- Strong commitment to client service excellence with the ability to build solid relationships
- Fluency in German and English is mandatory
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.