Mission Control Operator (for Payment Services m/w/d)
Full-time | Vienna
Imagine being part of a team that operates from a state-of-the-art mission control room, featuring an array of large monitors mounted on the wall. This is where we make critical decisions, monitor our systems, and ensure constant availability.
Our offer to you:
- A new and modern office in the center of Vienna, easily accessible via public transportation (U2 Krieau)
- Fair remuneration & attractive working time model, organized in shifts (averaging 34 hours/ week with 5 working days, 3 days off).
- Friendly and open working environment, with flat hierarchies
- Company Apple MacBook Pro, three 27 displays
- Wiener Linien-Jahreskarte: yearly ticket for the Vienna public transport network
- Numerous training opportunities through diverse online courses
- Complimentary delicious Viennese premium coffee from Alt Wien and inviting tea bar to keep you energized throughout the day
- IXO Fitness: automatic and free access to various fitness studios and sport activities for all employees via the myClubs app
- Numerous team and company events guarantee a friendly atmosphere
- Excellent career prospects in our fast-growing company
- Long-term opportunity to deepen your technical knowledge and prospect of further career opportunities in our rapidly growing company.
For your commitment to our team we offer an annual salary of min. EUR 35.000,- gross (36h/ week), depending on your individual experiences and qualifications. Salary can be adjusted individually.
Your Profile
- You have experience in a technical/ customer support role, or are a self-taught individual
- You have a structured, precise and reliable approach to tasks
- You have the desire to develop your analytical and problem-solving skills
- You have proficient English language skills (some knowledge of German is advantageous but not mandatory)
- You have great communication and collaboration abilities, even in high-pressure situations.
Nice to have
- Several years of professional experience in one of the following fields: Customer and Technical Support, Data Analysis, NOC, Risk Management
- Interest in basic statistical functions, data analysis and analytical thinking
- Knowledge or experience in the field of online payments
- Knowledge of German and other foreign languages
Your responsibilities:
Our 15-person team acts as a communication hub that enables collaboration between various departments (Support, Systems Engineering, Development).
Our success depends on swift and efficient incident management. Our operators lead the incident response efforts. You will alert on-call duty staff, engage in video conference meetings with technical teams and provide input for our team to make critical decisions in mitigating incidents and ensuring the continuity of our operations.
You work with Grafana as a powerful service monitoring tool, which provides modern data visualization and real-time insights into our platform activity and payment flows.
You proactively manage tickets and service incidents, which includes their creation, classification, escalation, and documentation. You respond to reported incidents, help identify the cause, and initiate the incident handling process.
Upon demonstrating your capabilities and acquiring valuable experience, you will have the option to eventually transition into other departments such as customer success, sales, or operations teams.
You will be part of the operations team shift cycle. Due to the nature of the shifts, you will receive full-time pay while typically working 34 hours a week and enjoying three days off after a 5 day shift cycle. Receive extra remuneration for night shifts, weekends and holidays.
You want to be part of our team and share in the global success of one of the top solutions in the digital payment industry? Then apply now via apply smart!